Terms and Conditions

Terms & Conditions

  • These Terms & Conditions apply to your access to and use of the craftoeg website and services. By accessing or using our website, placing an order, or interacting with us in any way, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

1. Brand & Business Information

  • craftoeg is an online brand offering practical, convenient, and thoughtfully designed kitchen accessories.

  • The craftoeg online store is operated by:

    • Brand Name: craftoeg

    • Official Website: https://craftoeg.com/

    • Legal Entity: Changsha Wale Intelligent Technology Co., Ltd.

    • Unified Social Credit Code: 91430112MAEE40A19Y

    • Registered Address: Rooms 1-3, Packaging Workshop, South Side of Jinxing West Road, Wangcheng Economic and Technological Development Zone, Changsha City, Hunan Province, China

    • Customer Support Email: service@craftoeg.com

  • craftoeg.com is owned and operated by Changsha Wale Intelligent Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

2. Product Availability & Information

  • craftoeg provides accurate details regarding product prices, models, stock, and other product information. However, errors may occasionally occur.

  • Please note:

    • Product descriptions and availability are subject to change without notice.

    • Prices and bulk availability are subject to inventory.

    • Promotions may be subject to specific limitations.

  • We reserve the right to limit quantities or to cancel orders if pricing or product errors occur.

3. Pricing & Promotions

  • All pricing is listed in applicable currency and is subject to change without notice. We reserve the right to correct pricing errors at any time.

  • Promotions may include:

    • Discount codes

    • Promotional events

    • Promotional campaigns

  • All promotional discounts or offers are subject to terms and may be modified or canceled at any time.

4. Order Placement & Confirmation

  • When placing an order, you must provide accurate personal information, including:

    • Name

    • Shipping address

    • Email address

    • Payment information

  • An order confirmation email will be sent to you once your order is successfully placed. This email serves as an acknowledgment that we have received your order.

  • Order acceptance occurs when we process and ship your items. We reserve the right to refuse or cancel orders due to:

    • Suspected fraudulent activity

    • Incorrect pricing or product info

    • Stock limitations

    • Unsuccessful payment authorization

5. Payment Terms

  • Payments must be made in full at the time of checkout through our authorized payment processing partners.

  • We accept major credit cards and other secure payment methods.

  • By providing payment details, you confirm that you are authorized to use the chosen payment method.

6. Order Changes & Cancellation

  • Orders may be modified or canceled before they are processed and shipped. Once fulfillment begins, modifications are no longer possible.

  • Customers may request:

    • Order item adjustment

    • Shipping address change

    • Order cancellation

7. Shipping Terms

  • Delivery times and fees vary depending on the destination and shipping method selected at checkout.

  • Shipping methods include:

    • Standard shipping

    • Express shipping

    • Free shipping offers

    • International shipping

  • craftoeg is not responsible for delays caused by customs processing, weather conditions, or carrier delays.

8. Returns, Exchanges & Refunds

  • Returns, exchanges, and refunds are subject to our return policy, which outlines the conditions for returning items and requesting refunds.

  • Returns may cover:

    • Defective items

    • Incorrect item received

    • Dissatisfied products

    • Requests for exchange

9. Customer Support

  • Support is available for assistance with:

    • Order questions

    • Product inquiries

    • Shipping updates

    • Returns and replacements

    • Privacy-related questions

10. Customer Responsibilities

  • Customers agree to:

    • Provide accurate and up-to-date personal information

    • Maintain account security details

    • Comply with terms during purchases

    • Report payment issues promptly

11. Third-Party Services

  • craftoeg may use third-party service providers for:

    • Payment processing

    • Shipping services

    • Website analytics

    • Customer marketing

12. Changes to These Terms & Conditions

  • craftoeg reserves the right to update these Terms & Conditions from time to time.

  • Updates may include:

    • Service changes

    • Legal requirement updates

    • Operational policy adjustments

13. Contact Information

  • If you have any questions regarding these terms, please contact us:

    • Brand Name: craftoeg

    • Official Website: https://craftoeg.com/

    • Legal Entity: Changsha Wale Intelligent Technology Co., Ltd.

    • Unified Social Credit Code: 91430112MAEE40A19Y

    • Registered Address: Rooms 1-3, Packaging Workshop, South Side of Jinxing West Road, Wangcheng Economic and Technological Development Zone, Changsha City, Hunan Province, China

    • Customer Support Email: service@craftoeg.com