Shipping Policy

At craftoeg, we aim to provide a clear and convenient shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for purchases made through https://craftoeg.com/.

craftoeg specializes in stylish and practical kitchen accessories, including kitchen cleaning, organization, and storage products.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days do not include weekends or public holidays. Processing times may occasionally be extended due to product availability, order volume, payment verification, or other circumstances.

Once an order has been shipped, available tracking information will be provided using the contact information submitted during checkout.

2. Shipping Destinations

craftoeg ships to supported destinations in the United States, Europe, and other international markets.

Shipping availability, methods, and charges may vary depending on the destination address, local carrier availability, and applicable delivery restrictions. Available shipping options will be displayed during checkout where applicable.

3. Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times are estimates and not guaranteed. Actual delivery times may vary depending on:

  • Shipping destination

  • Selected shipping method

  • Carrier operations

  • Other circumstances outside our reasonable control

Customers will receive available delivery and tracking information after their orders have been shipped.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking information and assist with the next appropriate steps.

If a package arrives visibly damaged, please retain the packaging and contact us promptly with your order number and clear photographs of the package and product.

8. Order Changes and Cancellations

If you need to change your shipping information or request an order cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist you. However, once an order has entered the fulfillment or shipping process, changes or cancellations may no longer be possible.

For return or refund requests after delivery, please review our Return Policy.

9. Contact Information

For shipping, tracking, or order-related questions, please contact:

  • Brand Name: craftoeg

  • Official Website: https://craftoeg.com/

  • Legal Entity: Changsha Wale Intelligent Technology Co., Ltd.

  • Unified Social Credit Code: 91430112MAEE40A19Y

  • Registered Address: Rooms 1-3, Packaging Workshop, South Side of Jinxing West Road, Wangcheng Economic and Technological Development Zone, Changsha City, Hunan Province, China

  • Customer Support Email: service@craftoeg.com

craftoeg.com is owned and operated by Changsha Wale Intelligent Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.