Contact Us

Welcome to craftoeg

At craftoeg, we value every customer and are committed to providing a convenient and transparent shopping experience. Whether you have questions about our products, need assistance with an order, or require support after purchase, our customer service team is available to assist you.

craftoeg specializes in practical and stylish kitchen accessories, including kitchen cleaning, organization, and storage products. Our products are designed for everyday kitchen efficiency and home organization.

We believe clear communication and responsive customer support are important parts of a convenient online shopping experience.

Customer Support

Our customer service team can assist you with product information, order inquiries, shipping questions, returns, refunds, exchanges, and other general customer service matters.

Product Information

If you have questions before purchasing, we can provide information regarding product details, product features, materials when applicable, sizing or fit information when available, usage and care information, and other questions related to our kitchen cleaning, organization, and storage items.

Order Assistance

For questions regarding your order, please contact us with your order information. Our customer service team can assist with order status inquiries, order confirmation questions, shipping updates, address-related concerns, and other order-related requests.

To help us locate your order more efficiently, please provide your order number, the email address used during checkout, and relevant product information when contacting us.

Shipping Support

If you have questions about delivery or shipping progress, our team can assist with shipping information, tracking updates when available, delivery-related inquiries, and shipment concerns.

For additional information regarding delivery and shipping, please refer to our Shipping Policy.

Returns & Refund Support

If you need assistance with a return request, refund inquiry, exchange question, or product-related issue, please contact our customer service team before returning an item.

For faster assistance, please include your order number, reason for the request, relevant product details, and supporting information or photos when applicable.

For complete return and refund terms, please review our Return Policy.

Contact Information

Our customer service team will review your request and respond as soon as reasonably possible. Providing complete and accurate order information when contacting us can help us handle your inquiry more efficiently.

Company Information

The craftoeg online store is operated by the following legal entity:

  • Brand Name: craftoeg

  • Official Website: https://craftoeg.com/

  • Legal Entity: Changsha Wale Intelligent Technology Co., Ltd.

  • Unified Social Credit Code: 91430112MAEE40A19Y

  • Registered Address: Rooms 1-3, Packaging Workshop, South Side of Jinxing West Road, Wangcheng Economic and Technological Development Zone, Changsha City, Hunan Province, China

  • Customer Support Email: service@craftoeg.com

craftoeg.com is owned and operated by Changsha Wale Intelligent Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Service Commitment

craftoeg is committed to providing customers with clear product information, transparent shopping processes, responsive customer support, and convenient after-sales assistance.

We continually review and improve our services based on customer feedback and aim to provide a simple, clear, and convenient shopping experience for customers purchasing our kitchen cleaning, organization, storage, and related accessories.
Thank you for choosing craftoeg.